Custom Alerts & Reminders
Set automatic alerts for safeguarding reports, overdue key worker sessions, daily logs, and critical document approvals like Risk Assessments or Behaviour Support Plans.
Multi Channel Messaging
Use in platform messages, email notifications, or optional WhatsApp alerts to reach staff across shifts and dispersed services, ideal for busy or remote supported homes.
Real Time Team Communication
Support consistent care and handovers with secure, in platform messaging. Staff can send reminders to complete food safety checks, or escalate incidents to management instantly.
Communication That Drives Action
Turn Conversations Into Compliance
Mentor’s messaging system does more than chat, it connects conversations to action. If a senior care worker highlights a missing medication log, any related required readings or tasks already set will appear in the user’s Message Centre, keeping follow-up clear and built into daily routines.
Reach the Right Person at the Right Time
Whether it’s alerting the Registered Manager about an emergency placement, or reminding a staff member to complete a bedroom search record, Mentor routes messages intelligently based on team roles, homes, and permissions. You’re always in control of who gets notified, and how.
Less Chasing. More Certainty.
In children’s homes, the stakes are high and every detail matters. Mentor reduces miscommunication and missed actions, so night staff pick up exactly where day staff left off, and managers can rest knowing alerts, reminders and documentation are being seen and acted on.
Smart Delivery Options
Notifications appear in real time via on screen pop ups, email, or WhatsApp, ensuring key actions like submitting a daily log or confirming a Reg 40 notification are never missed.
Message Centre & Logs
Each user’s Message Centre stores their alerts, required readings, and messages. Need to check if someone reviewed a new Risk Assessment template? It’s all tracked.
Approval Alerts
Approvals for Placement Plans or Behaviour Management Plans trigger automatic alerts to the responsible individual, so nothing gets held up, and you remain inspection ready.
Still have questions? We have answers
Yes. Team members can adjust notification preferences depending on their role. For example, support workers can mute non critical finance updates, while managers receive high priority compliance alerts.
Absolutely. When a new safeguarding protocol is shared, Mentor records who has read and acknowledged it, ideal for audit trails and demonstrating ongoing training.
Oh yes! For providers with multiple homes or supported accommodation settings, Mentor supports secure messaging between teams, improving coordination across your organisation.
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